IT infrastructure service

Provide spare part maintenance service for customers’ basic IT framework and on-site repairmen. Provide backup machine/spare part support, to ensure fast troubleshooting process through personnel accountability of headquarters’ service counter and all level response mechanism.

Tending + quality guarantee = maintenance

》Lotus golden service (7×24)

》Lotus silver service (5×24)

》Lotus standard service (5×8)

Lotus IT Basic Framework Maintenance Service
Lotus basic maintenance service
Lotus standard service
Lotus silver service
Lotus golden service
Optional service
CISCO/H3C/other network equipment manufacturer original renewal
IBM/HP/SUN and other equipment manufacturer original renewal
Hardware warranty
E-mail service
Internet website technology support
Remote debugging service
One-stop service
800 hotline telephone service
Engineer on-site service (5*8)
Engineer on-site service (5*24)
Engineer on-site service (7*24)
Hardware spare-part replacement service (NBD)
Hardware spare-part replacement service (24*8)
Hardware spare-part replacement service (24*4)
Regular inspection service
System installation
Expert training service
System performance analysis and optimization service
Software and hardware version upgrade consulting service
New technology and service network consulting service
Engineer escort guarding service
User-defined content
IT professional service
Diversified service mode, Lotus Oracle database experts and host system experts provide Oracle maintenance, implementation and optimization (annual, one-time) service for the users; powerful security mechanism and various safeguard measures ensure integral relocation service of equipment and machine room for the customer.
》Oracle database tuning annual maintenance, one-time onsite installment and debugging
》Core machine room relocation, cabinet relocation
》Senior engineer one-time on-site debugging
》Expert case training service

Lotus Oracle Database Maintenance Service

Lotus basic maintenance service Lotus standard service Lotus silver service Lotus golden service Optional service
Database maintenance plan arrangement
Provide service review report
Backup recovery strategy arrangement
Hotline telephone service
E-mail service
Telnet service
New technology consulting service
On-site database health examination
Installation, upgrading, data migration
On-site system performance optimization
On-site disaster recovery
Expert training
Escort-style maintenance
User-defined maintenance
IT integrated service
The essence of system integration is the optimal integral design of a large comprehensive computer network system. The system integration service include the integration of computer software, hardware, operating system technology and network communication technology etc. The integration is based on various model provided by different manufacturer, and its goal is to realize the optimal integral performance. After integration, all components can work together and the whole system is of low cost, high efficiency, balanced performance, extendibility and maintenance capability.
》Single item integration implementation service
》System general integration service
IT operation & maintenance service
Lotus IT Operation Maintenance Service
Lotus standard service Lotus silver service Lotus golden service Optional service Notes
Annual engineer on-site maintenance (5*8)
Annual engineer on-site maintenance (5*24)
Annual engineer on-site maintenance (7*24)
IT maintenance management experience sharing Optional
IT maintenance management software implementation delivery service Optional
IT maintenance management software training service Optional
Hardware quality security service Optional
User-defined maintenance
Optional
SLA index description Referent standard
Availability (percentage) 99%
Response time (min) 30
Troubleshooting time (hour) 2
Recovering time (hour) 4
Time of failure 8
Maximum downtime 4
Off SLA target number 5
Threatened SLA target number 5
Customer satisfaction level 80












About Lotus

Lotus Information Systems provides world-class turn-key system integration and IT services and solutions

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